Booking Fee

A 50% booking fee of your total invoice amount is required within 3 days of receiving the invoice to secure your booking date. Booking fees are non-refundable.

Final payment

The final payment of 50% of total invoice amount must be paid 30 days before the booking date. If the balance is not paid in full by the due date, the order may be cancelled at the discretion of Opulence Events.

Postponing

A postponement must be advised in writing via mail or email. We only accept postponement up to 30 days prior to the booking date. Postponing will encounter a 50% surcharge and we will retain your booking fee to pay the surcharge. A new date will need to be booked.

Cancellation/Extreme Circumstances

A cancellation must be advised in writing via mail or email. Cancellation up to 30 days prior to the booking date results in 50% of the total invoice amount becoming non-refundable. Cancellation within 30 days of the booking date results in 100% of the total invoice amount becoming non-refundable.

Damage & Loss

Credit Card

The client's credit card details are requested and held on file by Opulence Events as per industry security standards. A replacement fee for any loss or damage to Opulence Events goods/items will be charged to this credit card.

Responsibility

The client is responsible for all losses or damages to any of Opulence Events items. The client agrees to pay full replacement costs for any items that are lost or are considered, solely by Opulence Events, as being irreparably damaged. Any items that are returned with any breakages, cracks, chips, burns, tears, or permanent stains will be charged at full replacement costs.

Candles: 

Hire candles are provided for decorative purposes ONLY and must NOT be lit. If lit and damage is caused to any Opulence Events goods, the client is liable and will be charged for the replacement/ repair of the item.

Candles can be purchased from Opulence Events for the express purpose of lighting during the event. If lit, and damage is caused to any Opulence Events goods during the hire period, the client is liable and will be charged for the replacement/repair of the item.

Insurance & Indemnity

The goods we provide are not insured by Opulence Events Co during the hire period. The client is responsible for all loss or damages to the goods during the hire period. The client accepts full responsibility for the goods and the use thereof and indemnifies Opulence Events from and against all claims for injury to persons and property pursuant to the client's use of the goods.

Opulence Events will not be liable for any losses or expenses incurred by the client following the failure to meet delivery dates.